These Terms of Service ("Terms") govern your use of the Polaris AI search intelligence platform ("Service") operated by 1001471139 Ontario Inc. ("Polaris," "we," "us," or "our").
By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
1. The Service
Polaris is an AI search intelligence platform that monitors how brands appear in AI-generated search results and helps optimize that visibility. The Service includes dashboards, competitive analysis, AI-powered content strategy recommendations, content generation, and related features.
We may update, modify, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect your use.
2. Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately if you suspect unauthorized access to your account.
You must provide accurate and complete information when creating your account and keep it up to date. We reserve the right to suspend or terminate accounts that contain false information.
3. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service to monitor brands or competitors without proper authorization
- Attempt to reverse-engineer, decompile, or extract the underlying algorithms or data models of the Service
- Interfere with or disrupt the Service or its infrastructure
- Resell or redistribute access to the Service without our written consent
- Use the Service to generate content that is defamatory, misleading, or violates the rights of any third party
- Use automated tools to scrape or extract data from the Service beyond what is provided through normal use
4. Fees and Payment
Fees for the Service are as agreed in your service order or subscription agreement. All fees are quoted in the currency specified in your agreement and are exclusive of applicable taxes unless stated otherwise.
Payment is due according to the billing cycle established in your agreement. If payment is not received within 15 days of the due date, we may suspend your access to the Service until the balance is resolved.
We may change our pricing with 30 days written notice. Price changes will apply at the start of your next billing cycle.
5. Intellectual Property
Our IP. Polaris, including its software, design, algorithms, documentation, and branding, is owned by 1001471139 Ontario Inc. and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.
Your data. You retain full ownership of all data you provide to the Service, including brand configurations, competitor lists, query sets, and any other information you input. You grant us a limited license to use this data solely to provide and improve the Service.
Generated content. Content generated by our AI agent on your behalf (including content strategies, draft articles, and other written materials) is owned by you once generated. You may use, modify, publish, and distribute this content as you see fit. We do not claim any ownership or licensing rights over content generated for your account.
Monitoring data. The AI search monitoring results we collect on your behalf (visibility scores, competitor rankings, sentiment analysis, source attribution, and related data) are part of the Service we provide to you. You may use this data for your business purposes. We may use anonymized, aggregated monitoring data that cannot be linked to your brand or account to improve the Service and for benchmarking purposes.
6. Agency and Multi-Brand Use
If you use the Service to manage multiple brands on behalf of clients, you represent that you have the necessary authorization from each client to monitor their brand, competitors, and category through the Service.
You are responsible for ensuring that your use of the Service on behalf of clients complies with any agreements you have with those clients, including with respect to data handling, confidentiality, and white-label presentation.
7. Confidentiality
We treat your account data, brand configurations, monitoring results, and generated content as confidential. We will not disclose your confidential information to third parties except as required to operate the Service (see our Privacy Policy), as required by law, or with your written consent.
8. Service Availability
We will make reasonable efforts to keep the Service available and operational. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We will make reasonable efforts to provide advance notice of planned maintenance that may affect availability.
9. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the Service.
Our total liability for any claims arising from or related to these Terms or the Service is limited to the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
11. Termination
Either party may terminate these Terms with 30 days written notice to the other party.
We may terminate or suspend your access immediately if you materially breach these Terms, fail to pay fees when due (after the 15-day grace period), or use the Service in a way that could cause harm to us or other users.
Upon termination, your right to access the Service ends immediately. You may request export or deletion of your data within 30 days of termination, after which we may delete it.
Any provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and confidentiality) will survive.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 15 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If you disagree with any changes, you may terminate your account before the changes take effect.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Ontario, Canada.
14. General
- If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
- Our failure to enforce any provision does not waive our right to enforce it later.
- These Terms, together with your service order and our Privacy Policy, constitute the entire agreement between you and Polaris regarding the Service.
Contact
If you have questions about these Terms, contact us at:
Email: [email protected] Company: 1001471139 Ontario Inc. Location: Ontario, Canada